2025 – Present (Full-Time)

Front End Specialist

• Delivered customer-focused product guidance across consumer electronics, helping customers compare technology solutions based on needs, budget, and lifestyle

• Supported attachment opportunities, including protection plans, financing options, and membership programs, while maintaining transparent customer communication

• Assisted with sales execution during major product launches, promotional periods, and high-traffic operating hours while balancing service speed and accuracy

• Applied strong product knowledge in areas such as mobile accessories, audio products, computing, and connected technology

• Maintained front-end operational accuracy through transaction handling, promotional compliance, and policy-based issue resolution

• Collaborated with leadership and peers to manage customer flow, queue support, and escalation handling during peak business periods

• Demonstrated adaptability by supporting both customer experience and operational priorities in a fast-paced retail environment

2022 – 2025 (Part-Time)

Omni Channel Specialist

• Facilitated purchases, returns, and exchanges through a multi-channel POS system with strong attention to accuracy and customer satisfaction
  
  

• Coordinated online order fulfillment and in-store pickup processes, ensuring speed, clarity, and a seamless handoff for digital shoppers
  
  

• Delivered front-line customer support across multiple departments, assisting with product inquiries, store navigation, and troubleshooting
  
  

• Applied store policy knowledge to resolve customer concerns while maintaining a professional and approachable demeanor
  
  

• Supported high-volume periods (e.g., Black Friday, product launches) by adapting quickly to demand and staying organized under pressure

2018 – 2023 (Full Time)

E-Commerce Team Leader

• Led daily operations for the online grocery pickup department, overseeing order fulfillment, substitutions, and curbside delivery
  
  

• Trained new team members on systems, customer service expectations, and department procedures to ensure a consistent and efficient workflow
  
  

• Designed shift plans and task delegation to align with order volume, delivery windows, and staffing levels
  
  

• Served as second-in-command for issue escalation, supporting front-line workers and coordinating with store leadership to resolve delays or complaints
  
  

• Used Kronos (MyTime) for scheduling and Zebra handheld devices for inventory and order tracking across all fulfillment phases
  
  

• Delivered a high-volume, customer-focused service in a fast-paced environment, often working through adverse weather and peak shopping cycles